Frequently asked questions

Yes, and there's no catch. We visit, measure every window you're considering and talk through the options that make sense for your property. Around 45 to 60 minutes, no obligation, evenings available.

Every job is measured to your windows, so there's no single figure; it depends on the number and size of windows, the style and the material. After the free survey you'll get an itemised quote within 24 to 48 hours. For a rough figure first, use the online quote.

Made to measure and ready within three weeks of order. Fitting itself is usually a day, or two for larger jobs, bays and tracked systems.

Our own team, every job. The people who survey your home are the people who fit it. No subcontractors, no strangers at the door.

Yes. We repair shutters of most makes: broken slats, seized hinges, sagging panels, loose louvres and tilt rods. Most repairs are done on-site in a single visit.

Often, yes. We refinish and colour-match, replace slats and panels, re-tension louvres and rehang dropped frames. If the frames are sound and the work comes to less than about 60% of new, restoring is usually the better value, and we'll tell you honestly either way.

Yes, bays are one of the things we're known for, along with arched, triangular and other non-standard shapes. Because everything is made to measure, there's no such thing as a window that's too unusual.

Hardwood is solid timber, warm and natural, best in living rooms and bedrooms. Composite (faux wood) looks like painted timber but is fully waterproof and won't warp, so it's the right choice for bathrooms, kitchens and rooms with underfloor heating.

A 10-year personal guarantee on installations, and a 12-month workmanship warranty on repairs. You call us directly, and we put it right.

Croydon, Elmbridge, Epsom & Ewell, Hammersmith & Fulham, Kingston upon Thames, Merton, Richmond upon Thames and Sutton, and the towns within them. Not sure about your postcode? Give us a call.

Book a free home survey through the contact form, call us on 07776 123 386, or send a photo of a repair for a quick estimate.