Terms and Conditions

Shutter Installation is a trading brand of Shutter Design Limited, registered in England and Wales under company number 10477976. Our registered office is 20 Wittering Close, Kingston Upon Thames, KT2 5GA, England. It is not a public showroom.

Contact us at info@shutterinstallation.co.uk or on 07776 123 386. You can send a formal written notice by email or to our registered office.

In these terms, "we", "us" and "our" mean Shutter Design Limited trading as Shutter Installation. "You" means the consumer named in the quote or written confirmation. "Services" means the agreed fitting-only, repair, restoration, removal or refitting work on existing shutters. "Parts" means replacement components supplied for an existing shutter system as part of the agreed work.

These terms do not cover the purchase of a completely new made-to-measure shutter system. Shutters Design handles new shutter supply and supply-and-fit enquiries under the quotation and terms issued for that order.

Photographs and messages can support an initial assessment, but compatibility, condition and the full scope may require an on-site inspection. We will identify the existing shutters, opening, hardware and visible faults as far as reasonably possible before confirming the work.

The written quotation or confirmation sets out the agreed Services, any Parts, the total price or calculation method, payment arrangements and expected timing. A quotation is not a contract until you accept it and we confirm the order in writing.

Tell us before accepting if any measurement, description, access detail or other information in the quotation is wrong. A change to the opening, windows, shutters, access or requested scope may require a revised assessment and quotation. We will not add work or a charge without your agreement.

Customer-owned shutters can only be fitted where their dimensions, frames, panels, hardware and clearances are compatible with the opening and can be installed safely. A survey or initial review does not guarantee that adaptation or reuse will be viable.

We may identify missing, unsuitable or damaged parts, an inaccurate supplier specification, or an opening that prevents a dependable fit. If so, we will explain the issue and any viable revised scope before further work. We do not have to fit or modify a system that we reasonably consider unsafe or unsuitable.

We carry out the Services with reasonable care and skill. The quotation identifies whether the work is expected on site or requires removal or workshop conditions. Approximately 90% of repairs finish in one on-site visit, but this is a business-wide figure rather than a promise about an individual job.

A replacement component is matched as closely as reasonably possible by size, material, profile, hardware and finish. The age and condition of existing shutters can prevent an exact colour or sheen match. We will explain any known limitation before you approve the part or work.

Water-damaged shutter material cannot be repaired. If water damage is found, we will identify the affected area and quote separately for viable replacement parts or shutters before carrying out that replacement work.

The written quotation states the total price you must pay for the agreed Services and Parts, including any mandatory charge and any tax that applies. If the nature of the work means the total cannot reasonably be calculated before inspection, we will explain how it will be calculated and confirm the total before chargeable work begins.

The quotation or invoice states when payment is due and the accepted payment method. We may pause work after giving notice if an agreed payment is overdue.

You normally have 14 days to cancel a service contract made by phone, email or online, or agreed away from our business premises. The period starts on the date the contract is made, and you do not need to give a reason. Tell us clearly by email, phone or post. You may use any model cancellation form supplied with your contract, but you do not have to use it.

We will not start Services during that cancellation period unless you expressly ask us to start early on paper or another durable medium. If you make that request and then cancel before the Services are complete, you must pay a reasonable amount proportionate to the Services supplied up to cancellation.

Your right to cancel within the 14-day period ends once the Services have been fully performed. This applies only after your express request to start early and your acknowledgement that full performance ends that right.

A standard Part supplied under a distance or off-premises contract may have a separate 14-day cancellation right running from delivery. That right does not apply to a Part made to your specifications or clearly personalised. Your written confirmation will identify an affected Part and provide any applicable cancellation and return information.

If you ask to end the contract after a statutory cancellation period, we will discuss the work already supplied, Parts ordered for your job and reasonable actual losses caused by cancellation. We will not automatically keep every advance payment or charge a disproportionate cancellation fee.

These cancellation terms do not limit your rights where Services or Parts are faulty, not as described, or otherwise fail to meet consumer law.

We will agree the expected appointment or work date with you. Unless a date is expressly agreed in writing as essential, it is an estimate. If a delay occurs, we will tell you and arrange a revised date. Your statutory remedies remain available if Services are not performed within an agreed or reasonable time.

You must provide safe and reasonable access to the shutters and opening, tell us about known hazards, and arrange for an adult authorised by you to be present where agreed. Tell us before work begins if replacement windows, decorating or building work may change the opening or affect the shutters.

We will ask you to review the agreed work when it is complete where practicable. Tell us promptly if something appears incomplete or does not match the agreed scope so we can inspect it.

Our agreed shutter repair workmanship has a 12-month warranty. If the same fault returns because of our workmanship during that period, we will put that workmanship right without charge. The warranty does not cover an unrelated component, new damage, misuse, accidental damage, movement outside our work or a limitation explained and accepted before the repair. It is additional to, and does not replace, your statutory rights.

Nothing in these terms limits your rights under the Consumer Rights Act 2015. Services must be carried out with reasonable care and skill. Information we give you about the trader or Services can be binding where the law says it forms part of the contract. Where price or timing has not been fixed, the law can require a reasonable price and performance within a reasonable time.

Any Parts we supply must be of satisfactory quality, fit for a purpose you made known and as described, subject to the Consumer Rights Act 2015. Contact us if you believe the Services or Parts do not meet these standards so we can assess the appropriate remedy.

We take reasonable care while working in your home. Tell us before work starts about concealed services, fragile finishes, access restrictions or known structural issues that may affect the job.

We are responsible for loss or damage that is a foreseeable result of our breach of contract or failure to use reasonable care and skill. We do not exclude or limit liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud, or your statutory rights. These consumer terms do not cover business losses.

If an event outside our reasonable control delays the work or availability of an agreed Part, we will contact you and take reasonable steps to reduce the effect. We are not responsible for delay caused by that event, but this does not remove any cancellation or refund right the law gives you if performance is materially delayed or becomes impossible.

Contact info@shutterinstallation.co.uk or 07776 123 386 if you are dissatisfied with the Services or Parts. Tell us the job address, what went wrong and the outcome you are seeking so we can investigate.

You can obtain independent consumer advice from Citizens Advice at citizensadvice.org.uk or on 0808 223 1133. Citizens Advice can refer appropriate matters to Trading Standards.

We use personal information as described in our Privacy Policy. The policy explains the purposes and lawful bases for processing. Accepting these terms is not consent to optional analytics or marketing.

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The terms that apply to your contract are the version provided or made available when the contract is formed. We may update the website version for future contracts, but will not change an existing contract without agreement or a lawful reason.

A person who is not a party to the contract has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce it. If a court finds part of these terms unlawful, the remaining terms continue to apply.

These terms are governed by the law of England and Wales. The courts of England and Wales can hear disputes. This does not remove any mandatory consumer right to bring a claim in another part of the United Kingdom where that right applies.